Chief Customer Relationship Officer

Posted Date	Deadline	Vacant	Locations
27-Apr-2026	31-May-2026	5	Takhmao, Ang Snuol, Prek Eng, Tuek Thla, Chroy Changvar

Job Summary

The Chief Customer Relationship Officer (Branch Level) supervises Customer Relationship Officers (CROs) and ensures high-quality customer service, relationship management, and business growth within the branch. This role acts as a key bridge between frontline staff and the Branch Manager, driving performance, service standards, and customer satisfaction.

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Key Responsibilities

• Supervise and manage daily activities of Customer Relationship Officers (CROs).
• Ensure delivery of excellent customer service and relationship management.
• Monitor team performance against sales and service targets.
• Support the team in handling key clients and complex customer issues.
• Review and approve customer-related transactions within authority limits.
• Ensure compliance with company policies, procedures, and service standards.
• Coach, train, and develop CROs to improve performance.
• Track and report customer feedback, complaints, and satisfaction trends.
• Coordinate with the Branch Manager on business development initiatives.
• Assist in achieving branch targets (sales, deposits, loans, etc.).
• Ensure proper documentation and customer data management.

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Job Requirements

Education & Qualification

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.

Experience

• 3–6 years of experience in customer relationship, sales, or banking roles.
• At least 1–2 years in a supervisory or senior CRO position.

Technical Skills

• Knowledge of customer service standards and relationship management.
• Understanding of banking or financial products and services (if applicable).
• Familiarity with CRM systems and reporting tools.
• Basic knowledge of compliance and operational procedures.

Soft Skills

• Leadership and team management skills.
• Strong communication and interpersonal ability.
• Problem-solving and conflict resolution skills.
• Sales-oriented mindset with strong customer focus.
• Ability to work under pressure and meet targets.

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Key Performance Indicators (KPIs)

• Team sales and customer acquisition targets.
• Customer satisfaction and complaint resolution rate.
• Team productivity and service quality.
• Compliance with procedures and audit results.
• Staff performance and development progress.

Interested candidates are kindly requested to send their CV, letter of interest with expected salary, photocopy of diploma, certificate of identity from the company, ID card, birth certificate and family book to email or head office at: The Gateway Building Floor 11th, Sangkat Psar Depo-I, Khan Tuol Kork, Phnom Penh, Cambodia.

jobs@citymfi.com.kh   023 221 499

Note: Only shortlisted candidates will be contacted for a test or follow-up interview.