Deputy Branch Manager
| Posted Date | Deadline | Vacant | Locations |
|---|---|---|---|
| 27-Apr-2026 | 31-May-2026 | 2 | Head Office |
Job Summary
The Deputy Branch Manager supports the Branch Manager in overseeing daily branch operations, driving business performance, and ensuring compliance with policies and regulations. This role acts as the operational lead and assumes full responsibility for branch management in the absence of the Branch Manager.
Key Responsibilities
- Assist the Branch Manager in managing overall branch operations and performance.
- Drive achievement of sales targets (loans, deposits, customer growth).
- Supervise branch staff, including CROs, tellers, and support teams.
- Ensure delivery of high-quality customer service across all touchpoints.
- Monitor and enforce compliance with internal policies and regulatory requirements.
- Review and approve transactions within delegated authority limits.
- Support credit review, risk assessment, and loan portfolio monitoring.
- Handle escalated customer issues and operational challenges.
- Oversee cash management, security, and branch controls.
- Prepare and analyze branch performance reports.
- Coach, train, and develop staff to improve productivity and service standards.
- Act as Branch Manager when required.
Job Requirements
Education & Qualification- Bachelor’s degree in Finance, Banking, Business Administration, or a related field.
- Professional certifications in banking or finance are an advantage.
- 5–8 years of experience in banking or financial services.
- At least 2–3 years in a supervisory or managerial role.
- Strong background in branch operations, sales, or credit management.
- Solid knowledge of banking products and services.
- Understanding of credit analysis, risk management, and compliance.
- Familiarity with core banking systems and reporting tools.
- Strong analytical and financial management skills.
- Leadership and decision-making ability.
- Strong communication and stakeholder management skills.
- Problem-solving under pressure.
- Customer-focused with a business growth mindset.
- High integrity and accountability.
Key Performance Indicators (KPIs)
- Branch sales and revenue performance.
- Loan portfolio quality (NPL ratio).
- Customer satisfaction and retention.
- Operational efficiency and error rate.
- Compliance and audit results.
- Staff productivity and turnover.
| Interested candidates are kindly requested to send their CV, letter of interest with expected salary, photocopy of diploma, certificate of identity from the company, ID card, birth certificate and family book to email or head office at: The Gateway Building Floor 11th, Sangkat Psar Depo-I, Khan Tuol Kork, Phnom Penh, Cambodia. | |||
|
jobs@citymfi.com.kh 023 221 499 |
|||
| Note: Only shortlisted candidates will be contacted for a test or follow-up interview. | |||